Privacy Policy

Privacy Policy

At Chenomx we recognize that privacy is important. This Privacy Policy applies to all of the products, services and websites offered by Chenomx Inc.

If you have any questions about this Privacy Policy, please feel free to contact us through our website or write to us at
Privacy Inquiries
c/o Chenomx Inc.
4th Floor – 10230 Jasper Ave. NW
Edmonton, AB
Canada T5J 4P6

Information we collect and how we use it

We offer a number of services that do not require you to provide any personal information to us. In order to provide our full range of services, we may collect the following types of information:

  • Information you provide – When you request an evaluation or consultation, we ask you for personal information (such as your name, company and email address ).
  • Cookies – When you visit chenomx.com, we send one or more cookies – a small file containing a string of characters – to your computer or other device. No information is stored in these cookies.
  • Log information – When you access Chenomx services, our servers automatically record information that your browser sends whenever you visit a website. These server logs may include information such as your web request, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser.
  • User communications – When you send email or other communications to Chenomx, we may retain those communications in order to process your inquiries, respond to your requests and improve our services.
  • Affiliated Services on other sites – We offer some of our services on or through other web sites. Personal information that you provide to those sites may be sent to Chenomx in order to deliver the service. We process such information under this Privacy Policy. The affiliated sites through which our services are offered may have different privacy practices and we encourage you to read their privacy policies.
  • Other sites – This Privacy Policy applies to Chenomx services only. We do not exercise control over links from within our various services to other sites. These other sites may place their own cookies or other files on your computer, collect data or solicit personal information from you.

Chenomx only processes personal information for the purposes described in this Privacy Policy. In addition to the above, such purposes include:

Responding to your inquiries about Chenomx’s products and services;
Sending marketing communications and newsletters based on your inquiries

Chenomx processes personal information on our servers in Canada. In some cases, we process personal information on a server outside your own country. We may process personal information to provide our own services.

Choices for personal information

We will not collect or use sensitive information for purposes other than those described in this Privacy Policy unless we have obtained your prior consent.

Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent.

You can decline to submit personal information to any of our services, in which case Chenomx may not be able to provide those services to you.

Information sharing

Chenomx only shares personal information with other companies or individuals outside of Chenomx in the following limited circumstances:

We need to share information with third parties to perform services on our behalf, such as contacting you in your time zone in your language.
We have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) detect, prevent, or otherwise address fraud, security or technical issues, or (c) protect against harm to the rights, property or safety of Chenomx, its users or the public as required or permitted by law.

If your information is currently being used to send marketing communications, you can opt out at any time. To opt out of receiving marketing communications from Chenomx, send an email to info@chenomx.com and ask to be removed from our database.

If Chenomx becomes involved in a merger, acquisition, or any form of sale of some or all of its assets, we will ensure the confidentiality of any personal information involved in such transactions and provide notice before personal information is transferred and becomes subject to a different privacy policy.

Please contact us at the address below for any additional questions about the management or use of personal data.

Information security

We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where we store personal data.

We restrict access to personal information to Chenomx employees, contractors and agents who need to know that information in order to operate, develop or improve our services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.

Data integrity

Chenomx processes personal information only for the purposes for which it was collected and in accordance with this Privacy Policy. We review our data collection, storage and processing practices to ensure that we only collect, store and process the personal information needed to provide or improve our services or as otherwise permitted under this Policy. We take reasonable steps to ensure that the personal information we process is accurate, complete, and current, but we depend on our users to update or correct their personal information whenever necessary.

Updating personal information

To update or change your information, send an email to info@chenomx.com and indicate what information you would like changed or updated.

Enforcement

Chenomx regularly reviews its compliance with this Privacy Policy. Please feel free to direct any questions or concerns regarding this Privacy Policy or Chenomx’s treatment of personal information by contacting us through this web site or by writing to us at

Privacy Inquiries
c/o Chenomx Inc.
4th Floor – 10230 Jasper Ave. NW
Edmonton, AB
Canada T5J 4P6

When we receive formal written complaints at this address, it is Chenomx’s policy to contact the complaining user regarding his or her concerns. We will cooperate with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that cannot be resolved between Chenomx and an individual.

Changes to this privacy policy

Please note that this Privacy Policy may change from time to time. We expect most such changes will be minor. Regardless, we will post any Privacy Policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes).

If you have any additional questions or concerns about this Privacy Policy, please feel free to contact us any time through this web site or at
Privacy Inquiries
c/o Chenomx Inc.
4th Floor – 10230 Jasper Ave. NW
Edmonton, AB
Canada T5J 4P6